At Askmi Foods, we aim to provide high-quality Sri Lankan sweetmeats and a satisfying customer experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility: Items must be returned within 7 days of delivery.
Condition: The product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
Non-returnable items: Perishable goods, customized products, and gift cards are not eligible for returns.
2. Refunds
Inspection Process: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
Approved Refunds: Will be processed within 7-10 business days to your original payment method.
Shipping Costs: Non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected].
4. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account.
Contact your credit card company (it may take some time before your refund is officially posted).
Contact your bank (processing time can vary).
If you’ve done all of this and still have not received your refund, reach out to us at [email protected].
5. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us:
