Our Story
Frequently Asked Questions
1. What products do you offer?
At AskMi Foods, we take pride in offering a variety of authentic Sri Lankan sweets and treats, made with traditional recipes passed down for generations. Our selection includes:
Kavili – A variety of deep-fried Sri Lankan delicacies, including Mung Kavum and Konda Kavum.
Aluwa – A soft and crumbly sweet made from rice flour, cardamom, and treacle.
Kokis – A crispy, deep-fried treat made with rice flour and coconut milk.
Undu Walalu (Pani Walalu) – Sweet, coiled fritters dipped in treacle.
Athirasa – A rich and chewy Sri Lankan rice cake fried to perfection.
Sesame Balls (Thala Guli) – Nutritious and delicious sesame seed and jaggery balls.
Milk Toffee – A creamy, melt-in-your-mouth milk-based confection.
We also offer Ceylon sweetmeat hampers, carefully curated with a selection of our best treats—perfect for gifting!
2. How can I place an order?
Ordering from AskMi Foods is easy! Simply follow these steps:
Visit our website and browse through our product categories.
Add your favorite treats to the cart.
Proceed to checkout and enter your delivery details.
Choose a payment method and confirm your order.
You will receive an order confirmation via email or SMS.
3. Do you offer gift hampers?
Yes! Our specially curated gift hampers make the perfect present for any occasion, whether it’s the Sinhala and Tamil New Year, weddings, birthdays, or family gatherings. We can even customize hampers based on your preferences.
4. What payment methods do you accept?
We accept a wide range of payment options for your convenience, including:
Visa & MasterCard credit/debit cards
Online bank transfers
Local payment methods (if available)
5. What are your delivery options and charges?
We offer island-wide delivery across Sri Lanka.
Standard Delivery: 3-5 business days
Express Delivery: Available in select locations for an additional charge
Free Delivery: Available for orders above a certain amount
Delivery charges depend on your location and will be displayed at checkout before you confirm your order.
6. How long does it take to receive my order?
Our team works hard to prepare and deliver your order as quickly as possible. Typically, orders are processed within 24-48 hours and delivered within 3-5 business days, depending on your location.
If you need urgent delivery, contact us, and we will do our best to accommodate your request.
7. Can I track my order?
Yes! Once your order has been dispatched, you will receive an email or SMS with a tracking number and a link to monitor your delivery status in real time.
8. What is your return and refund policy?
As our products are perishable, we do not accept returns. However, if you receive a damaged or incorrect item, please reach out to us within 24 hours of delivery with a photo of the issue, and we will arrange for a replacement or refund.
9. Do you offer international shipping?
Currently, we only deliver within Sri Lanka. However, we are working on expanding our services to international markets in the near future. Stay tuned for updates!
10. How can I contact customer support?
We are happy to assist you with any inquiries. You can contact us via:
📧 Email: [email protected] or [email protected]
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